Gluesys engineers will keep in check your storage infrastructure for potential threats through diagnosis, maintenance, and error logs, thereby maintaining the infrastructure in a serviceable condition.
Our corrective maintenance service will be carried out depending on the severity, service level, and geographical location. It will be delivered when the system is brought to a full stop or during the period when it is least affected.
Analyze your business type and current IT environment to guide you through to a successful storage implementation that meets your future needs and business growth.
Plan for upgrade and replacement to keep mission-critical, in-operation devices at its most advanced state to secure reliability and stability for your organization to meet their ROI.
|Service||Remote sessions, E-mail, Phone|
|Receipt of inquiry(+ follow up call)||8 hours||4 hours|
|Troubleshooting guidelines||48 hours||24 hours|
|Regular software updates||YES||YES (remote update support)|
|Remote customization support||–||YES|
|Remote support and troubleshooting||–||YES|
||8 hours||4 hours|
||12 hours||8 hours|
||Two business days||Next business day|
||One week||Three business days|